Not sure where to start with your kiln controller or repair needs? The questions below will help point you in the right direction, whether you’re replacing parts, upgrading a controller, or getting connected online.
1. Do you want to add a controller to an older kiln (one without a controller)?
This requires a complete control box. We do not manufacture a complete control box. Instead, we suggest contact one of our kiln manufacturers.
2. Do you need a replacement part, such as elements, relays or thermocouples?
We recommend contacting your kiln's manufacturer or kiln repair technician to help with replacement parts. Most kiln manufacturers have a list of local kiln repair technicians that can come on site to help you
If you are doing your own repairs, we recommend contacting the manufacturer of your kiln.
3. Are you trying to upgrade your controller?
You may be in the right place. We can help with some upgrades - for example our Genesis Mini is a direct replacement for the Autofire®️Express and Sentry Xpress controllers.
Another option is to contact your kiln manufacturer to see if they have an upgrade kit specific to your kiln's make/model and the current controller.
4. Does your controller need a repair?
Start here. This webpage outlines the our repair process and any potential charges.
My customer experience with Bartlett has been exceptional. If you have a technical question, they answer the phone! And they provide a knowledgeable answer. That kind of support is rare. - zekestrom, YouTube
5. Are you trying to connect your Genesis or Genesis Mini to WiFi or our KilnAid app?
You're in luck - our blog post here has everything you need to get your controller connected. Trying to set up KilnAid? The post has that information too.
